At Flowers Baldock, we are committed to offering the highest quality floral arrangements, personally prepared to order by our talented local florists. As a trusted local florist serving households and businesses in and around Baldock, customer satisfaction and flower freshness are at the heart of everything we do. Every bouquet and arrangement comes with our Fresh Flowers Guarantee, promising you vibrant, long-lasting blooms to brighten every occasion.
We take every care to ensure your flowers arrive in pristine condition. In the unlikely event that your bouquet or floral arrangement arrives damaged or not as described, please contact us within 24 hours of delivery. We kindly ask that you retain the original packaging and take clear photos of the damage. This will assist us in resolving the issue for you quickly and efficiently.
Flowers Baldock stands behind a freshness window of at least 5 days for all our flower deliveries within Baldock and the surrounding areas, provided they are cared for according to our included care instructions. If, exceptionally, your flowers do not remain fresh for this period, please let us know so we can help put things right.
Your happiness is our priority. If your flowers are damaged on arrival, fail to meet our freshness guarantee, or do not match your ordered bouquet, we offer a range of options to best suit your needs:
To initiate a refund or replacement, simply contact us with your order details and, if applicable, photos of the concern. We will guide you through the process and aim to resolve matters swiftly so you can enjoy your flowers as intended.
If you are ever less than satisfied with your experience, we encourage you to reach out so we can address your concerns. Our friendly team reviews every complaint personally. Please include a description of your concern, order information, and, if available, supporting photographs. We appreciate your feedback and will respond promptly—usually within 1-2 business days—to resolve the matter to your satisfaction.
Flowers Baldock is proud to be your trusted local florist, serving the Baldock community with dedication and care. Whether delivering to homes or businesses, we promise fresh, beautifully arranged flowers and friendly, reliable service—every time. Your trust matters to us, and our policies are designed to ensure you always receive the high standards you expect from a local Baldock florist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
