Welcome to Flowers Baldock. These Terms & Conditions set forth the basis upon which you may use our website and place orders with us for online flower delivery in Baldock and the surrounding areas. Please read these Terms & Conditions carefully before ordering flowers, as they detail your rights and obligations, as well as our promises to you. By using our website or placing an order with Flowers Baldock, you agree to be bound by these Terms & Conditions.
Flowers Baldock is an online provider of fresh flowers and arrangements, delivering throughout the town of Baldock and its neighbouring villages. These Terms & Conditions apply to all customers in Baldock and the nearby areas.
To place an order for flower delivery in Baldock via our website, you must follow the instructions on the products page. You will be asked to provide necessary recipient details, delivery address, delivery date, and any personal messages you wish to include. We encourage you to check all details carefully before submitting your order, as errors may lead to delivery issues.
After you submit your order, you will receive an order acknowledgment confirmation. This confirmation confirms receipt of your order, not our acceptance of it. Acceptance occurs only once we dispatch the flowers. If we are unable to fulfil your order for any reason, you will be notified promptly and your payment (if already made) will be refunded in full.
All orders for flower delivery in Baldock are subject to availability. Flowers are seasonal and availability can vary due to market conditions and supply chain factors. In the event a particular flower or item is unavailable, we will substitute with a flower or product of equal or greater value and similar style and quality, always aiming to meet your preferences. We reserve the right to make fair and reasonable substitutions without notice.
All prices for products and delivery services on the Flowers Baldock website are listed in British Pounds (£) and include VAT where applicable. The total amount due for your order will be clearly displayed at checkout before you confirm payment.
We accept a range of secure online payment methods, including major credit and debit cards. Payment must be received in full before we dispatch any flowers or products for delivery. If your payment fails or is declined, your order will not be processed and you will be notified accordingly.
We offer delivery for all accepted orders to Baldock and surrounding villages. Upon checkout, you may select your desired delivery date, subject to availability. While we do our absolute best to honour the selected delivery date and time, we cannot provide a guaranteed timeslot due to varying traffic, weather, and operational conditions. Where possible, we will attempt delivery within standard working hours. If the recipient is not at home, we will try to leave flowers in a safe location or with a neighbour, leaving a card to inform the recipient. In some circumstances, particularly for secure addresses, delivery may not be possible if access cannot be obtained.
Where incorrect or incomplete address information has been supplied, or access is not possible at the time of delivery, we accept no liability for late or failed delivery. If redelivery is required, this may incur an additional delivery charge.
You may amend or cancel your order for standard flower delivery in Baldock up to 24 hours before the scheduled delivery date by contacting us directly. Orders requested for same-day delivery or within 24 hours of the delivery date cannot be amended or cancelled due to their time-sensitive nature.
If you need to cancel, provided your request is received within the required timeframe, we will issue a full refund to your original method of payment. Refunds may take up to seven working days to appear on your statement, depending on your bank or card provider.
We reserve the right to cancel your order in the event of unavailability, system error, or other circumstances outside our control. In these rare circumstances, we will notify you as soon as possible and issue a full refund.
We take great pride in our flower delivery services throughout Baldock and always strive for complete customer satisfaction. However, in the unlikely event your flowers have not arrived, are not as described, or are damaged in transit, please notify us as soon as possible (ideally within 24 hours of delivery). We will investigate your complaint and may offer a replacement or full refund, provided reasonable evidence is supplied (such as a photo of the issue).
Due to the perishable nature of flowers, we are unable to accept returns of fresh items except where products are delivered in error or are of unsatisfactory quality at receipt.
We offer you the option to include a personalised message with your flower arrangement when ordering online for delivery in Baldock. We reserve the right not to send any message we deem inappropriate, offensive, or illegal. Please ensure any special instructions, custom requirements, or delivery notes are included at checkout, as we are not liable for omissions provided after the order is submitted.
Flowers Baldock grants you a non-exclusive, non-transferable licence to use this website for browsing, placing orders, and general enquiry. All intellectual property and content remains the property of Flowers Baldock and must not be downloaded, copied, distributed, or used for commercial purposes without explicit permission.
We strive to provide flowers of the highest quality and to deliver them on your requested date in Baldock and nearby areas. However, our liability to you in connection with any order is strictly limited to the purchase price of that order. We do not accept liability for indirect, special or consequential loss or any costs or damages, except in relation to death or personal injury caused by our negligence, fraud, or as required by law.
We are not responsible for any delays, incomplete deliveries, or other problems that arise due to inaccurate or incomplete order information, circumstances outside our reasonable control (including but not limited to acts of God, floods, fire, strikes, or pandemics), or recipient unavailability.
Your privacy is important to us. We will use your personal data only in accordance with UK data protection law and for the purpose of processing your order, delivering your flowers, or contacting you about your order where necessary. Full details of how we collect, store and use your information can be found in our Privacy Policy.
These Terms & Conditions apply solely between you and Flowers Baldock. No third party may enforce any term except where expressly stated by law.
If any part of these Terms & Conditions is found to be invalid or unenforceable, the remainder of the Terms & Conditions shall remain in full force and effect.
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will take effect immediately from the time they are published on the website. It is your responsibility to revisit these Terms & Conditions before each order. By continuing to use our site and services, you agree to any changes made.
All contracts, disputes and issues arising under these Terms & Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any queries regarding these Terms & Conditions or your order for flower delivery in Baldock and the surrounding areas, please contact us via the available methods listed on our website. We aim to respond to all enquiries promptly and will always do our utmost to resolve any concerns.
Thank you for choosing Flowers Baldock for your online flower delivery needs in Baldock and the surrounding areas. By completing your purchase, you agree to abide by these Terms & Conditions. We look forward to serving you and delivering beautiful flowers to your chosen recipients.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Baldock, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Baldock.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
